Blame clients for service they don't get

You know everything about software

The customer complains that his computer won't sync with his digital camera, or his home design software doesn't work. Of course, it's your fault. You're supposed to know about these things. The customer has no idea that there are support limitations. If it connects to your product, you have to support it. Customer Entitlement is not clearly defined. Sorry, marketing and sales teams, this falls on you. As a technician, you'd love to say: Does the computer turn on and operate properly? Thank you for calling our company, have a nice day - but you can't. You have to at least try to offer some sort of assistance - without knowing a thing about the product. Like a Honda mechanic working on a photocopier.

Is it fair? Who said life was fair?

Of course, the customer will tell you, oh yeah? I've got this box, and you're called the help desk. You're paid to do it, so do it. There.

But if it's real help you need, there's always Cyberwalker.com.

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